Support
Frequently asked questions
Here you will find answers to frequently asked questions about Activo, the event and invitation process, and the Activo Next event platform.
About Activo
What does Activo do?
Activo supports organizations in professionally organizing business events. We provide complete event solutions for registration, communication, accreditation and on-site experience.
Is Activo just software?
No, Activo combines powerful software with personal guidance from experienced event professionals.
Who is Activo for?
We work with corporates, government organizations, healthcare, education and event agencies. Our solutions scale from small meetings to large conferences.
Is Activo difficult to use?
Clients often expect complexity. In reality, they experience clarity and calm due to our structured setup and support.
What if something goes wrong?
We are available and experienced. Activo is known for reliability, backups and support during critical moments.
How do you handle data privacy?
All solutions are fully GDPR compliant. We actively cooperate with IT and security teams.
Can we reuse Activo for multiple events?
Yes, events can be copied and reused, saving time and reducing errors.
Why choose Activo over other platforms?
- 28+ years of experience
- Human support
- Control and peace of mind
- Proven reliability
Event website & invitation process
What is an Activo event website?
An Activo event website is a custom-built website for corporate events, fully designed to reflect the client's corporate identity and the event's theme. The website is designed for optimal user-friendliness and a higher registration rate.
Can the event website be adapted to our corporate identity?
Yes, the event website is fully designed in the client's corporate identity, combined with the event's theme. This ensures the look and feel perfectly matches your organization.
How does the registration process for invitees work?
Invitees register via the event website. Any personal information already provided is automatically pre-filled, making the registration process faster and more user-friendly.
Can I make changes to the event website myself?
Yes, you can easily make changes to the event website through a user-friendly Content Management System (CMS). Participant data can also be exported to an Excel file.
Which mailings are used within the invitation process?
Activo provides various types of mailings, including:
- save-the-date mailing (with a calendar button)
- invitation mailing
- reminder mailing
- confirmation mailing after registration
- final call mailing just before the event
Do participants receive a confirmation after registration?
Yes, as soon as a participant registers via the event website, they will immediately receive an automatic confirmation email of the registration.
Is there support during the invitation process?
Yes, throughout the entire invitation process, an Activo project manager is available for support and guidance.
Activo Next
When should you not choose Activo NEXT?
Activo NEXT may be less suitable if:
- You organise only a one-off or very occasional event
- Each event is fully custom without repeatable elements
- You prefer to fully outsource everything without internal control
Do I need technical knowledge to use Activo NEXT?
No, Activo NEXT is designed for event and communication teams. No technical background is required.
Can Activo NEXT be combined with Activo’s services?
Yes, you can decide per event or phase where you want Activo’s support.
Is Activo NEXT suitable for large events?
Yes, the platform is scalable and suitable for both small and large business events.
Can we expand later?
Absolutely, Activo NEXT is modular and grows with your organisation.
What is the difference from the classic Activo approach?
Activo NEXT offers more independence, while the classic approach is fully managed.